Frequently Asked Questions

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Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

No, not unless you sign up to our weekly newsletter.

If you do sign up, you can ask to be taken off our mailing list at any time by clicking the unsubscribe link at the bottom of our newsletter.

No, we will not pass your details on to other companies.

If you have forgotten your password, we will need to reset it for you. 

Please click here, so that we can reset your password.

Click here to see our guide on how to order.

As safe as it possibly can be.

We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

Our Customer Services team are here to help with any problems. Click here for contact details.

We accept Maestro, Visa, Visa Delta, Visa Electron, MasterCard, Solo, American Express and PayPal.

Unfortunately we are not able to accept Gift Cards as a method of payment online at this time.

Our Customer Services team will be able to check whether your order may be cancelled. Click here for contact details.

If it is too late for us to cancel your order, you may be able to return your order in accordance with our returns policy. Click here for information on our returns policy.

Our Customer Services team will be able to check whether you can cancel an item from your order. Click here for contact detaills.

If it is too late for us to cancel the item from your order, you may be able to return the item in accordance with our returns policy. Click here for information on our returns policy.  

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

Your bank will be able to let you know why your card has been declined.

Please click here to email our Customer Services team.

On this website you can only place orders to be delivered to France or Germany. If your delivery address is in another country please visit our UK website (English language, £GBP currency) which ships to many additional international destinations.

All prices on our website are in €EUR so no exchange rate is used.

When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.

If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your bank. This usually takes around 3-5 working days but the exact timeframe does depend on your card issuer and your bank.

If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please email our Customer Services team by clicking here.

Please see www.paypal.com for information on PayPal payments.

Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item.

However, we regularly update our website so it's worthwhile checking again.

Simply return your unwanted item by post by logging into your account and following the returns process.

Please click here to email our Customer Services team who will investigate this matter with our warehouse.

Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available.

Although this does not happen often, when it does we have to cancel the item from the order and obviously we do not charge you for the item.

We aim to get your order right every time but we do occasionally make mistakes. If we sent you the wrong item you will need to return it to us in the normal way.

Just click here to log in to your account, follow the links for requesting a return and select the item you should have received as the item you are returning.

Unfortunately you will need to pay to send the item back but don't worry, if you let our Customer Services team know how much you paid and provide them with a valid proof of posting certificate, they will reimburse you for these return postage costs. Please click here to email our Customer Services team.

Unfortunately we do not offer student discount at this time.

Our promotions cannot be used in conjunction with any other offer.

Please check that the code/link you are using is still valid and not out of date. For further assistance, please click here to email our Customer Services team.

Our parcels are delivered by local postal services or by courier. 

We aim to deliver orders within 3 - 5 working days of orders being placed. Please note that UK Bank Holidays, Saturday and Sunday are not classed as working days.

All orders will be delivered by your local postal service or by courier. If you delivery is late please check with your local depot.

If you wish to track your order and your tracking number begins with EK, please visit: http://www.parcelforce.com/portal/pw/track?catId=7500082. If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note the Parcelforce website is in English.

If you wish to track your order and your tracking number begins with EK, please visit: http://www.parcelforce.com/portal/pw/track?catId=7500082. If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note the Parcelforce website is in English.

Unfortunately, we are unable to change the delivery address on orders.

Yes, we should be able to deliver to a PO Box address.

We aim to get your order right every time but we do occasionally make mistakes. If we sent you the wrong item you will need to return it to us in the normal way.

Just click here to log in to your account, follow the links for requesting a return and select the item you should have received as the item you are returning.

Unfortunately you will need to pay to send the item back but don't worry, if you let your Customer Services team know how much you paid and provide them with a valid proof of posting certificate, they will reimburse you for these return postage costs. Please click here to contact our Customer Services team.

Our Customer Services team are here to help with any problems. Click here to email our Customer Services team.  

You can return unworn internet purchases via post within 14 days of receiving your item.

Please note, we are unable to accept back unsuitable items after this time. This does not affect your statutory rights.

Some items are excluded from our Returns Policy. In the interests of hygiene, we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

To return an item, log into your account and follow the onscreen instructions. Click here to log into your account.

To return an internet purchase, you will need to request a return within 14 days of receiving your item. Please be advised that you are required to return unwanted items at your own cost. Please use the returns label provided in your parcel and follow the instructions below.

Log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number. Select the items you wish to send back to us with a reason for each.

Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Please only use one Returns Authorisation Number for each parcel being returned.  If you are returning items from more than one order these will need to be packaged and returned separately. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for mailing. Please remember to ask for a Certificate of Mailing and retain it for your reference - without this Certificate of Mailing we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us.

Please click here to log in to your account.

Please note that returns cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact our Customer Services team.

The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum For Arcadia, Leeds Distribution Centre, Hudson Road, Leeds, LS9 7DN, at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from http://euro.evansfashion.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number.

Some items are excluded from our Returns Policy and you can see what these are by clicking here.

Please allow 28 days from the day the parcel is posted for your refund to be processed.

Please note that some banks may take slightly longer to process your refund.

Our Customer Services team are here to help with any problems.

Click here to email our Customer Services team.

If your item is damaged or faulty, we will refund the original delivery charge.

Click here to email our Customer Services team.

Unfortunately you will need to pay to send the item back but don't worry, if you let our Customer Services team know how much you paid and provide them with a valid proof of posting certificate, they will reimburse you for these return postage costs.

 
Please click here to email our Customer Services team.

Simply use the 'search' link on the website and type in the product code or a description of the item you are looking for.

Or use the clothing links down the left hand side of the homepage.

Please take the details to your local store, or click here to contact our Customer Services team for further advice.

Please ask your local store to see if they can order the item in for you from our main warehouse.

Please click here for details of your local store.  Please note that Customer Services are unable to search for stock in stores.

Please ask your local store to check their stock and see if they can order the item in for you from our main warehouse.

Click here for the telephone number of your local store.

Please note that Customer Services are unable to search for stock in stores.

If you wish to place an order, Customer Services will be happy to do so for you by phone. 

Unfortunately they are not able to check the availability of items in stores.

We are not able to transfer stock between stores.  However, your local store can check whether they can order the item you want from our Warehouse.

Click here for the telephone number of your local store.

Please note, Customer Services are unable to search for stock in stores.

You can only order items that are currently in stock. However, we regularly top up the stock on our website so please keep checking.

Alternatively your local store can check whether they can order the item you want from our Warehouse.

Click here for the telephone number of your local store.

Please note that our stores are unable to post items out to you or other stores.

Simply use the 'search' link on the website and type in the product code or a description of the item you are looking for. Alternatively, use the clothing links down the left hand side of the homepage.

You can only order items that are currently in stock. However, we regularly top up the stock on our website so please keep checking.
 

Please click here to leave your details and we will add you to our mailing list. If you're having any difficulties please contact Customer Services who will be pleased to help.

Simply click the unsubscribe link at the foot of the email.

 
If you're having any difficulties please email Customer Services by clicking here who will be pleased to help.

We do not sell surplus stock to third parties as we already have arrangements in place with our suppliers to dispose of such stock.

Click here to email Customer Services.

Click here to view our size guide.

Click here to contact our Customer Services team.

Please click here to see our ethical policy (in English).

Click here to contact our Customer Services team.

Please click here to see our ethical policy (in English).