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terms and conditions

Welcome to the eu.evans.com terms and conditions, which apply to all items ordered from eu.evans.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that orde.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team team.

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © EVANS

This website is owned and operated by and the contract for any items ordered is with:

Evans Limited trading as Evans registered in England

Company No. 1016191

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

VAT No: GB169 0943 36

customerservice@evans.com

Customer Service Telephone Number: +44 844 984 0264

 

YOUR DELIVERY

DELIVERY GUIDE AND COSTS
We currently offer standard and Tracked and Faster delivery for orders delivered to the following countries: 

 International Delivery

Standard Delivery

Standard delivery on all orders over €75.00 is free. Orders under this value will be charged between €6.00 - €8.00. We aim to deliver all orders placed before 12:00 CET within 3-9 working days. Please note that Saturday and Sunday are not classed as working days. Please refer to the table above for exact costs and delivery times by country.

Sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7-11 working days, please contact our Customer Services team.

Tracked and Faster Delivery

Tracked and Faster delivery on all orders costs between €9.50 -  €40.00. We aim to deliver orders placed before 13:00 CET within 3-7 working days of orders being placed. Please note Saturday and Sunday are not classed as working days. Please refer to the table above for exact costs and delivery times by country.

Please note that all orders are shipped from the UK.

UK Bank Holidays are not classified as delivery days. Bank holidays for 2013 are as follow:

UK Bank Holidays

2014
1st January 2014 – New Year's Day
18th April 2014 – Good Friday
21st April 2014 – Easter Monday
5th May 2014 – May Bank Holiday
26th May 2014 – Spring Bank Holiday
25th August 2014 – Summer Bank Holiday
25th December 2014 – Christmas Day
26th December 2014 – Boxing Day

DELIVERY ADDRESS
Please note, no changes can be made to the delivery address you have provided once your order has been placed.

DELIVERY SERVICE
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.

TRACKING YOUR ORDER
If you wish to track your order and your tracking number begins with EK, please visit: www.parcelforce.com. If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note, the Parcelforce website is in English.

PRICE AND PAYMENT OPTIONS

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.

VISA & MASTERCARD SECURECODE
ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please go to Verified by Visa and MasterCard SecureCode to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

RETURNS

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

RETURNS BY POST

You can return an item by post within 14 days of receipt. Customers in the UK and EIRE will receive a freepost returns label with their order. International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Evans. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services team

Log in to your account here

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items.  See How do I return an item by post? in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@evans.com.

 

TYPES OF RETURNS

RETURNING GOODS BOUGHT AS SPECIAL OFFER

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

7 DAY COOLING-OFF PERIOD
In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge, but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.

RIGHT TO CANCEL

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel follow the steps below:

1. Log into your account at euro.evansfashion.com, download the cancellation form provided in the “my account” section and include it with the items when you return them. 

 

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.  Please see either UK & EIRE Returns Policy or International Returns Policy (depending on where you are) for details.

 

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Evans does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

Contact Us

If your question relates to an order or feedback regarding this website then email our Customer Services team and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Christmas Day, Boxing Day and New Years Day.

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © EVANS

This website is owned and operated by and the contract for any items ordered is with:

Evans Limited trading as Evans registered in England

Company No. 1016191

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

VAT No: GB169 0943 36

customerservice@evans.com

Customer Service Telephone Number: +44 844 984 0264