You should be able to find the answers to most of your questions quickly and easily from here. Just click on a topic or look in Frequently Asked Questions.
If you can't find the answer to your question, click here to contact Customer Services. We aim to respond to your email within 48 hours.
Ordering from euro.evansfashion.com couldn't be easier, just follow these simple steps:
IT'S MY FIRST ORDER
I'M A RETURNING CUSTOMER
We currently offer standard & Tracked and Faster delivery for orders delivered to the following countries.
Standard delivery on all orders over 75.00€ is free. Orders under this value will be charged between 6.00€ - 8.00€. We aim to deliver all orders placed before 12:00 CET within 3-9 working days. Please note that Saturday and Sunday are not classed as working days. Please refer to the table above for exact costs and delivery times by country.
Sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7-11 working days, please contact our Customer Services team.
Tracked & Faster Delivery
Tracked and Faster delivery on all orders costs between 9.50€ - 40.00€. We aim to deliver orders placed before 13:00 CET within 3-7 working days of orders being placed. Please note Saturday and Sunday are not classed as working days. Please refer to the table above for exact costs and delivery times by country.
Please note that all orders are shipped from the UK.
UK Bank Holidays
UK Bank Holidays are not classified as delivery days. A list of the UK Bank Holidays is noted below.
|1st January 2016||New Year's Day|
|25th March 2016||Good Friday|
|28th March 2016||Easter Monday|
|2nd May 2016||May Bank Holiday|
|30th May 2016||Spring Bank Holiday|
|29th August 2016||Summer Bank Holiday|
|26th December 2016||Boxing Day|
|27th December 2016||Christmas Day (substitute)|
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.
If you wish to track your order and your tracking number begins with EK, please visit: www.parcelforce.com
If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note, the Parcelforce website is in English.
If you are a customer from one of the countries listed below and start shopping on one of our new, decicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If your still having problems, please contact our customer services team.
Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, The Holy See (Vatican City State), Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain, Switzerland, USA
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.
Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
All returns must be made by post.
To return an item, please log in to your account and select ‘Request a Return' from the ‘My Orders' section. Click the order number containing the items you want to return and follow the ‘Create Return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.
Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for mailing. Please remember to ask for a Certificate of Mailing and retain it for your reference - without this Certificate of Mailing we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of posting.
Please note that returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please email our Customer Services team.
The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum For Arcadia, Leeds Distribution Centre, Hudson Road, Leeds, LS9 7DN, at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from euro.evansfashion.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number.
This process is for your convenience and shall in no way affect, restrict or amend your statutory rights as outlined elsewhere in these terms and conditions.
Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for 40.00€') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
7 day cooling-off period
In addition to our returns policy, under the Distance Selling Regulations, you have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Evans Customer Services, Colgrave House, 70 Berners Street, London, W1T 3NL, quoting your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge, but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost
Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose
You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the “Returns by Post” section. You must pay to send the item back, but if you contact Customer Services at Evans Customer Services, Colgrave House, 70 Berners Street, London, W1T 3NL, quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
Please note, currently all returns are processed by our UK warehouse.
In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.
Your UK statutory rights are not affected by our returns policy.
Please click here to see some of our most frequently asked questions with answers.
We accept Visa, Visa Delta, Visa Electron, Amex, Maestro, MasterCard and Paypal.
If you have paid on your credit or debit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.
All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
Online Shopping Made Safe
We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
How it works
When you reach the checkout process at euro.evansfashion.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are European. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT where applicable. After an order has been placed by you and confirmed by us, the price will not be changed unless we determine that the original pricing was incorrect. In that case we will notify you of the correct price and ask for your confirmation to ship the product at the correct price.
When you place an order on our website we shall email you an acknowledgement. If there are any problems with your order we shall contact you.
Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the delivery address you have provided once your order has been placed.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to reject any offer of purchase by you at any time. In particular, but without limitation, we reserve the right to refuse an order for a legitimate reason, for example, in the following circumstances:
In any of these cases, we shall inform you accordingly.
If a pricing error has occurred on a product you have ordered, our offer for the sale of this product may, at our option, be considered to have been made by mistake and thus null and void, because our consent was not properly given when making the offer.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.